GREAT BRAKES AUTO REPAIR - Code of Ethics

To perform quality auto repair at a fair and just price. This statement means that we will not replace parts that do not need to be replaced and that we will not make unnecessary repairs.
To use only high quality parts distributed by reputable firms.
To furnish an itemized invoice for fairly priced parts and services, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
To have a sense of personal obligation to each individual customer.
To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
To offer the customer a price estimate for work to be performed.
To provide a one-year warranty on parts and a 90-day warranty on labor.
To obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
To notify the customer if appointments or completion promises cannot be kept.
To maintain customer services records for one year or more.
To exercise reasonable care for the customer's property while in our possession.
To maintain a system of fair settlement of customer's complaints.
To uphold the highest standards of our profession.

This list is from the Independent Auto Repair Owners Association